Oh dear. Please explain how one gets big words like complaints, management and tolerated right, and yet epically fails on especially, foul, language and customers!
Community groups on Facebook are an endless supply of hilarity, combined with far too many moments of DOH forehead slap.
~ Image credit to Neoyume on Deviant Art ~
Is that the most beautiful Fail Whale you have ever seen? I love this Fail Whale so much I am going to put it on my desktop. :) Unfortunately not as pretty are the fails I have to share today.
So once again can’t be bothered working out if there are group rules or if this fits within them, imma gonna let you have your classifieds group but just let me post this kthx. Someone stole something from me, not that I really care about that, but can you give it back for the sake of my poor sad child. Aww..
Hmm. Let me try and answer this. If your hubby does not know the rules for having the license *and* it means so little to him that he totally forgot to renew it for a number of months, maybe this license is not for him. Best save the boat licenses for those who actually want and need them. :)
If you lived in the USA, you could subscribe to a huge and fascinating assortment of subscription boxes. Mail that comes to you as a surprise, perhaps once a month, or once every so often, or as a once off. There is even a great blog devoted to the topic of subscription boxes – Subscription Addiction – this is one of the blogs that often has between 5-10 posts a day in my feed reader..
But if you live in Australia? There are bugger all subscription boxes, the ones that do exist are generally expensive or beauty related. I’ve put some links right at the bottom of this post if you want to explore what is available to us.
So along comes a little company who named themselves RedPawPaw. They decide to launch a box for just $5 a month – no postage or delivery fees, you pay for 11 months and get one free, as long as you provide feedback on the products via a survey. Sounds great, says I. Do they deliver to my area – a lot of things do not being slightly rural – Yes, they do.
Fantastic says I. Let me sign up. And so I did sign up to receive the June box. They charged $60 to my credit card and I am still not certain why as it should have been $55. If it had been GST, then I should have been charged $60.50. But why quibble over $5, I thought at the time. Big mistake, Snoskred. Clue number one was right there.
A little while later I received the June box, and it was pretty awesome. My box contained –
Gravox Creamy English Wholegrain Mustard finishing sauce
Zumbo Choc Raspberry Macarons
Ovaltine Crunch
Finish Tablets
Nivea Q10 – 2x tiny sachets
Henry Jones Chia Jam
Berry flavoured Mentos
Mentos Spearmint chewing gum
Taylors Pea and Zucchini Soup
Greens Pancake Mix
Uncle Tobys Oats
I did not blog or take photos but you can see a couple of posts from other people here – Raising Misters – Caddie’s Journal.
I enjoyed the products I tried and actually bought some more of some of them which I normally would not purchase – eg the Mentos gum was brilliant and I do not usually chew gum but I liked this enough to start. Plus there were a lot of new Mentos flavours I had not tried and I picked up a couple when paying for petrol because I tried the Berry ones.
So, one box down, 11 to go, right? Wrong. Wronggity Wrong. On the 30th of June, Redpawpaw subscribers received an email titled Important! – No Redpawpaw payment in July. It went exactly like this –
So we are asking you, our subscribers, to hassle companies on our behalf to get them to send us samples so we can send out samples to you.
Oh, ok, this sounds like a brilliant idea with a couple of logic exceptions – if we know of a company in order to hassle them, does it not follow we already use their products and then why would they need to send us a sample – and two, people are potentially going to hassle the same companies over and over which could get really annoying and then nobody is going to want anything to do with this company.
I personally was not a fan of this idea nor did I participate – why is it up to me to find companies – that should be the job of Redpawpaw? But a lot of people did help them out and ask companies to participate – not knowing that the companies would have to pay a fee per sample to send any samples to the subscribers. None of us knew that until later, though I guess it is a logical concept and potentially a good idea if your business model is for the companies to cover the postage fees.
Apparently some people did have some issues with delivery. Me personally I did not. But those who did apparently kicked up a huge stink on the Facebook page, which is what supposedly led to this change of delivery partner.
On the other hand, it could also be that the company did not have enough samples and enough companies paying money to cover delivery to send out a July box. Given what happened later I am going with the second option being the one that really happened.
Second clue there – we hope you will stay with us on this journey with us? What kind of English is that? Sounds a lot like statements my manager at work comes out with that mean absolutely nothing but involve a lot of words, so they seem complex and like the manager has done some work when really she did zero all day because she does not actually know how to do anything. Oops, tangent, lets leave that there. :)
So.. a couple of weeks go by. Then Sunday the 20th of July, the following email arrives. Titled – Relaunch – The Redpawpaw Tribe has Spoken!
Translation – prepare yourselves, because you are expendable. If you do not like what the tribe has said, there are plenty of people waiting to take your place.
Wait, what?
I’m paying $5 a month to receive this box, and now you want to charge me a minimum 150% of that each month to get it delivered? And I never had a problem with delivery previously? But hang onto your hats people..
Err, excuse me?
Firstly, you owe me 11 boxes, not 10. I never got a July box, and you promised everyone they would receive an extra box to compensate.
Secondly, if people do not opt out, say for example they are on holidays or do not check their email in the short window of 8 days you have provided them, you are going to just whack a charge on their credit card as a surprise to them? Popular concept. I’m going with this is a fabulous idea! NOT!
Thirdly, this is an obscene amount of postage. I guess I should consider myself lucky as some people got the full $18 charge. But still, nearly 3x the cost of the box each month to get this delivered? I don’t think so.
As you can expect, there was an enormous uproar. On the Facebook page of Redpawpaw – you can’t see it now as they deleted a lot of posts and comments – the “tribe” spoke up and they were very unhappy, in particular re the having to opt out option – people felt it should be opt in – and rightly so.
There was a sneaky change to the terms and conditions and also a pesky little wording about receiving over $30 in value which went away, but thanks to the Internet Wayback Machine, the initial terms and conditions can be seen in their entirety. Changing the terms for a monthly subscriber is one thing, but changing it for annual subscribers is quite another. At least, as far as Consumer Affairs and the ACCC are concerned, who thanks to all the outcry are investigating this.
During the next couple of days the story changes on the Redpawpaw Facebook page and we find out that the changes have little to do with delivery issues and more to do with an unsustainable business model. EG they do not have enough money to carry on, and they do not have enough money to send out the next lot of boxes. Plus now people are unsubscribing in droves, and nobody is seeing any refunds, and concern begins to arise that not enough money exists for these refunds to be given.
I mean if there are 1000 people like me who paid $60 who want a refund, they have to pay out $60,000.
So after all the outcry, just 2 days later this email arrives – in the really big text so you know this is serious.
Yes, because every company needs to be to be financial viable. Missing a ly there, are we?
Bit more honest about the reasons for the delivery fee – they do not have enough money.
Suddenly they decide to *advise* people of the changes to the terms and conditions – though they say nothing about sneakily removing all reference to the value of each box people will receive. But fear not, our intelligent crew on the Facebook page spotted it, and they posted about it continually until Redpawpaw banned them from the page and deleted all their posts.
But wait, there’s more.
So now, people have to opt in, or else their subscription will be cancelled. Hmm.. Yeah that seems like a plan. I’m sure it will work out just fine.
And we wrote it in the REALLY BIG TEXT so you know we mean it!
Whatevs, RPP. Imma gonna let you finish, but this is me unsubscribing right here. So I sent an email. No reply. I posted on the Facebook page. No reply. Days went by. I started to get worried about my money returning to me. I sent another email. I clicked on the submit button you see above. I cancelled on the website.
It wasn’t until I sent them an email saying I would start a chargeback via my bank that they finally decided to get back to me and issue the refund. I checked my credit card and the refund was there. Whew. Case closed. Game over. Done.
Or so I – and many others – thought.
On the 1st of August, a lot of people who had unsubscribed found money taken out of their credit card as a surprise to them.
This is a level of epic fail that not many companies can compete with. You’ve upset all these people, you’ve had them unsubscribe and leave very unhappy with your company, and THEN YOU STEAL THEIR MONEY AS A SURPRISE!
People were unthrilled. Let us look at a small sample of their un-thrilled-ness. I’ve removed the personal info of the people involved – some of the posts seen on the Facebook page still remain, many have since been deleted.
There are not enough fail whales in the world.
That is only a small sample of the outcry – much of it has been deleted and is now gone forever.
I’m not the only one who thinks this is an epic fail, many people expressed it via the Redpawpaw facebook page and many of those posts were sadly deleted – I did find one blog post – FFS Friday Business Edition.
And now, for those of you who made it this far, here are the lists of Aussie subscription boxes I promised at the start of this post, many eons ago now. :)
~ Image credit to DoodleWithGlueGun on Deviant Art ~
Perhaps you have noticed our Fail Whale art has taken an angry turn. That is because the following post makes me see red. Allow me to rage momentarily..
So, you got a kitten and loved it all through the cute kitten stage, and now you are going to turn the life of this poor kitty completely upside down, take it away from the home it knows and send it.. who knows where as long as they pay you $200.
Perhaps you were not *allowed* a cat to begin with and now you have been found out, the poor cat is the one who has to suffer.
I wish the best to the poor kitty. I truly hope you found a home in which you will be loved the way you deserve.
To the owner, I wish you never, ever have another pet. Plus, I wish some other bad things for you which cannot be printed out loud on the inter webs or even spoken *aloud* in the world. :( Typing Aloud instead of Allowed is the least of the bads you have done here.
~ Image credit to KA-92 on Deviant Art ~
In our continuing series of despair for the world, over the coming weeks I will present to you multiple Fail Whales – To begin with, we will devour a few occasions on Facebook where aloud has been used in the place of allowed..
So, let us analyse this little piece of awesomeness.
1. I do not know the rules of this group, nor can I be bothered trying to find them out, I’m just going to post this kthx.
2. I’m graciously giving you permission to delete my post if it happens to break the group rules.
3. I do not know when I should use too instead of to. If you my dear readers are confused on this, click here to be enlightened.
4. I also do not know when I should use allowed instead of aloud. Dear readers, when you read the above image text, did you hear it spoken out loud? Of course not. Allowed is the one that should be used here. If you wish for more info on this, click here.
5. Finally, to add insult to injury, I am going to spam you with this link where you can vote for someone you do not know and have never met to win $10,000.
That my friends is 5 levels of Fail Whale.
Of course it is clear this poor little man is going to NEED $10,000 of education given he has a parent who has no clue on oh so many things. :)
~ Image credit to KA-92 on Deviant Art ~
I despair for the future of our world, with all the mis-spellings I see on a daily basis now..
Earlier today on Facebook someone was giving away some items. They said, and I quote –
“Must go or off to the tip such a waist”
Seriously? I think it will come as an enormous surprise to those at the tip when you drop off your “waist”. In fact, they might consider that a crime scene.
Who knew those trucks driving around emptying your bins were full of waist?
Is it possible to have the best week in ages and yet still be moving house? The week did not start out quite as we imagined, we discovered that these places have been refurbished, they’re not new, they were lived in before and the state of the appliances leaves a LOT to be desired. Major fail whale!
In fact I’m not cooking in that filthy oven. I refuse. Either the landlord replaces the oven, cooktop and rangehood – all of which are filthy and the cooktop is actually rusted or we will just replace them ourselves. We didn’t spot it on inspection because the electricity was off, it’s dark in that kitchen without the lights on, it said *clearly* in the advertisements that these were brand new, and we made the mistake of assuming that meant the appliances would be brand new as well. Note to self, remember that rule about never assuming? :) We did feel a bit like we’d been lied to, though.
However that has been the only cloud on our horizon this week, other than real actual clouds, which there’s been a few of as well as some rain and neither of us mind real clouds or rain, so that’s ok. ;) We’ve contacted the real estate agent and asked them to let the landlord know we’re not happy with the appliances and we’d like him to replace them or reduce the rent. I’m not going to let it bother me because either way they are being replaced. We’ve never used the oven in this house because the first time we turned it on, the smell! Ugh!
You’ll note I put pictures from my hour long beach walk on Thursday in between the above. This is meant to demonstrate how appliances are of little importance in the face of so much beach beauty. ;) Yes, I walked for an hour, after spending an hour vacuuming and cleaning the new place, then I went home and packed more stuff before returning to the new house with the other half, to carry potplants upstairs to our balcony.
I would have been walking on the beach every day, but I have been getting more than enough exercise packing, moving boxes, and carrying heavy things up the stairs. The beach walk on Thursday was actually a reward for myself for all the hard work I’ve been doing over the past couple of weeks but soon enough it will be a daily event, rain or shine..
There’s a reason they have stair climbers in gyms. I have missed stairs while we’ve lived in two houses without them. Carrying heavy potplants upstairs was surprisingly fun for me as well as being great exercise. That sounds like I have gone completely round the twist, but I have found every small thing I do is one step closer to being moved in and ready to start new things – a new business, a new lifestyle, and much cookery. ;) I’m excited and getting stuff done fast!
The ute ended up being pushed into a table we had in the garage quite by accident. My parents came to visit and I asked my Dad to back the ute in so I could close the door, but he thought it would be better to push it. I was told to pull the handbrake when they said to. Unfortunately it didn’t do anything like.. well. braking. The ute kept going and there was a crash.
There you can see some of the glass left on the table. I would have taken pics of the ute but odd people are having a party next door and I was a bit.. freaked out. So, I just have the above for now.
The pool table successfully made its way up the stairs on Monday. As you see. Below is a photo looking back towards the kitchen from near to the balcony door.
I have one other thing to mention in this update. Below is a screenshot of my desktop as it looks now, today. The cluttering up as mentioned in this post – Snoskred Is Getting Organised – Are You? – is a thing of the past and this new system is so simple and so easy that I don’t even have to work at it. It magically happens all on its own.
If you are like me and want to get your desktop organised, I have to recommend the article that started it all for me – How to Keep your Desktop Organized (without getting insane) – if you take the time to put the system in place, and learn how to use it believe me this will work for you too. I am stunned by how well it has worked for me.